******************************************************* NETFLIX - A Problem with Your Recent Transaction ******************************************************* Dear Paul, Thank you for being a Netflix member. Unfortunately, we were unable to authorize your VISA ending in 3338. If your credit card was recently reported as lost or stolen, or you changed your billing address, you may need to update your account information with us. We value your business and hope that you can resolve the issue by following these steps: Go to: http://www.netflix.com/CreditCard Reenter your credit card information or put in a different credit card Remember to click on the "Update Credit Card" button If this does not fix the problem, you may need to contact your credit card company to update your card information. Once this information is updated, we will attempt to verify your card again. If we can be of any assistance, please visit Customer Service at http://www.netflix.com/Help or call us at (800) 290-4518 so that we may assist you. We can be reached Monday through Friday from 6am-7pm PST and on Saturday and Sunday from 6am - 2:30pm PST. We apologize for any inconvenience, -Your Friends at Netflix ----------------------------------------------------- SRC: This message was mailed to [khobrah@khobrah.net] Use of the Netflix service and Web site constitutes acceptance of our Terms of Use (http://www.netflix.com/Terms). (c)1997-2004 Netflix, Inc. 970 University Ave., Los Gatos, CA 95032